Frequently Asked Questions

Q. What is the recall for?

A: On October 19, 2017,  BSH Home Appliances Corporation, the manufacturer of  Kenmore and Kenmore Elite dishwashers, voluntarily agreed, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada to expand its 2015 safety recall to replace the power cords on certain models of Kenmore brand dishwashers. The Kenmore brand dishwashers were manufactured from June 2013 through March 2014 and sold in Canada. 


Q: Where were these dishwashers manufactured?

A: The dishwashers were manufactured in the United States and Germany.


Q: Why are the dishwashers being recalled?

A: The power cord can overheat posing a fire hazard.


Q: When does this problem occur?

A: In specific models, this problem can occur while the dishwasher is in operation. It does not occur when the dishwasher is not in operation.


Q: What is the repair solution and how long will it take?

A: As part of the recall, BSH will replace the power cord free of charge by an authorized service technician. The repair will take less than one hour. Consumers should stop using the recalled dishwashers and contact the safety recall hotline for a free repair. The safety recall hotline is (888) 965-5813.


Q. Can I repair my own dishwasher if the repair only involves the power cord?

A. Your safety is important to us. The repair involves an electrical component and must be completed by an authorized service technician.


Q: Can I continue to use my dishwasher until a repair is made?

A: If you have one of the models identified in the safety recall, stop using the appliance and contact the safety recall hotline immediately at (888) 965-5813, Monday through Sunday from 8:00 a.m. to 8:00 p.m. EST.


Q: How can I identify if my dishwasher is part of the recall?

A: The dishwashers that are part of the recall can be identified by matching the model number and serial number listed in the safety recall notice. (Kenmore serial numbers begin with “103 or 104”) The model and serial numbers are located inside the dishwasher either on the top of the dishwasher inner door panel or on the side of the dishwasher panel. You can find an image of the location of the model and serial numbers on the link below:


Affected Model and Serial Numbers


Q. My dishwasher has a power cord and was not part of the recall. Why?

A. The power cord supplied with your dishwasher was made after January 2015 and does not pose a similar risk.

 
 
 

You may also call the safety recall hotline at

(888) 965-5813. Hours: Monday through Sunday

8:00 a.m. to 8:00 p.m. EST